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Even in the present climate, morale among workers is high; keeping it that way is a different matter: “Workplace dynamics change constantly. Companies should keep a pulse on staff engagement, particularly as business conditions change. People ultimately want work they are proud of, colleagues they respect and an environment where their contributions are valued. Employers who foster this type of culture are rewarded with higher employee morale." — Max Messmer Chairman of Accountemps and...
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Employees need better access to Big Data to make better business decisions: “Companies are beginning to understand that Big Data isn’t just about high volume and velocity; it’s mostly about the ability to get at new sources of data that provide business value when analyzed in the context of all other relevant data. Big Data is extremely valuable to companies looking to solve their immediate decision-making challenges. Delivering the right data to the right decision maker in a way they can understand – n...
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Regarding the challenges of marketing to the new breed of digital mobile consumer: "These consumers are diverse in their need, their interactions are flexible and often conducted 'in motion.' Businesses addressing this smart consumer segment must collect high quality data to understand them in real time; engage them in new and innovative ways; and reinforce relationships through flawless technology interactions." — N. Chandrasekaran CEO and Managing Director Tata Consultancy Services Chinese carri...
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From a study on the contribution living in a different culture makes to creativity: “The ability to simultaneously identify with both one’s host and home cultures and the resulting capacity for complex thinking may be a key to translating foreign experiences abroad into a tangible toolbox that bolsters one’s creative ability and professional skill to the highest level. It’s not sheer exposure to other cultures that helps spur creative development, but the psychological connections one makes among multip...
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Why face-to-face will always outshine Facebook: “Aviation is the real World Wide Web. There is nothing better than face-to-face contact. The world is woven together by a web of flights that creates ever-expanding social and economic networks: 57 million jobs, 35 percent of world trade, and $2.2 trillion in global GDP.” — Charles Champion Executive Vice President, Engineering Airbus Should companies avoid bad reviews by keeping customer comments off their web sites? “Sadly, that’s not really the is...
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Responding to the House-passed amendment preventing the use of US taxpayer funds to impose the European Union Emissions Trading Scheme on US airlines: “We appreciate the House recognizing that this unilateral approach is wrong and will do nothing to improve the environment; we urge the Senate to take similar action … to protect US airlines and our customers from this unlawful tax that is an egregious regulatory overreach, a violation of US sovereignty and a clear cash grab to offset European debt.” — Ni...
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On the imperative to monitor social media for consumer preferences: “Social media is critical for travel brands. Conversations online afford real time research and real time ways to modify strategy. Monitoring real-time conversations helps shape how you will do business today, tomorrow, and beyond.” — Gary Oster Senior Vice President, Business Development US Travel Association On using technology to monitor social media for customers preferences: “When analytics are applied to soc...
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On the purchase of the ConocoPhillips refinery complex in southeastern Pennsylvania: “Acquiring the Trainer refinery is an innovative approach to managing our largest expense. This modest investment, the equivalent of the list price of a new widebody aircraft, will allow Delta to reduce its fuel expense by $300 million annually and ensure jet fuel availability in the Northeast. This strategy is aligned with the moves we have made to build a stronger airline for our shareholders, employees and customers....
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After a third property is de-flagged, an NYC hotel owner gives another side to the trend: “The decision to de-franchise our properties has two-fold benefits for both our company and the consumer. Our independent properties are free of the rigid brand guidelines that must be followed when part of a chain and it gives us more flexibility with rates, offerings and amenities for the consumer besides enabling us to better position the hotel in new media outlets such as Twitter and Facebook. Additionally, by ...
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What’s worrying the UK’s business travel buyers: “The European Union Emissions Trading Scheme (EU ETS) was the first large emissions trading scheme in the world under which large emitters of carbon dioxide within the EU must monitor their CO2 emissions and annually report them. The scheme was recently extended to the airline industry, with the changes coming into effect this year. This is likely to mean an additional hike in the cost of flights.” — David Chapple Event Director Business Travel Show Londo...
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