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June 2012
June 2012




Cover Story
Year Of The Dragon
Business travel in China continues to grow, but there are bumps in the road ahead
According to the Chinese calendar, 2012 is a year represented by the powerful and benevolent Dragon. The symbolism is potent; in Chinese mythology, the Dragon is an auspicious sign of authority and good luck. Recently, however, other signs ha...

Special Reports
Wheels of Fortune
Technology changes are giving chauffeured car services a boost.
A harried, tightly scheduled, demanding business executive stands on a busy downtown street in a major city, smartphone in hand, waiting for some word from his limo company that his ride to the airport will, in fact, be rolling up to the curb...
Special Reports
TM/T convergence
Expense Reporting, the latest in mobile phone technology and the Appy Award goes to ...
Concur And ABUKAI Partner To Make Expense Reports Mobile & Automated
Travel and expense management provider Concur and technology supplier ABUKAI Inc. have announced a partnership that uses the Concur Connect P...

Departments
Airport Monitor
Chicagoland’s Airports
In the Windy City, travel is a tale of three airports.
There’s no such thing as stability in the airline industry. Never has been. Carriers seem forever to be flying in flux. That renders the airports dependent on those airlines inherently vulnerable. Just ask the folks who frequent Milwaukee’s M...
Editor's Notes
The Out Box
The Talent Shortage
Last month, the official unemployment rate in the US bumped up once again, and hovers persistently north of 8 percent; some pundits quoting a ‘real’ number as high as 13 or 14 percent. Globally the s...
Going Global
Focus On Kolkata
For centuries, the city also known as Calcutta has been one of India’s power centers.
Before the 17th century, Calcutta was nothing more than a village. But, today it is one of India’s major metropolitan cities alongside Delhi, Mumbai and Chennai. Calcutta was once the capital city of British India and also the Gateway to Indi...
Managed Travel ROI
Negotiations 101: Air & Car
Negotiating an RFP can get complicated. But it can also be enlightening if you keep your story straight.
How appropriate is it that I’m writing this article about airline and car-rental negotiations while I’m sitting on an airplane? We have just taken off from LaGuardia Airport in New York, somewhat on time, and just before a storm rolled in tha...
Speaking Freely
Insiders' Observations
On the imperative to monitor social media for consumer preferences: “Social media is critical for travel brands. Conversations online afford real time research and real time ways to modify strategy. Monitoring real-time ...
Strategic Meeting Management
The Data Game
Assessing your program’s success means using the right metrics and understanding what they mean.
It’s one thing to launch a strategic meetings management program (SMMP). It’s often another thing entirely to mine truly meaningful data that allows you to effectively monitor and manage results. And one key to success is a well-designed, pro...
Travel Buyer's FYI
Short Subjects
What Hotel Guests Expect
Travelers are back on the road with an attendant recovery in room rates and RevPAR in the lodging industry. However, according to PwC’s Experience Radar 2012 study of consumer sentiment in the U...

Association News
GBTA’s McCormick Co-Chairs TSA Risk-Based Security Group
GBTA Announces Global Travel Professional Certification
Planning in Uncertainty is the Theme of SFBTA Education Day