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November 2011
November 2011




Cover Story
Decisions, Decisions
Sometimes to see the forest, you need a tree.
What if, this afternoon, your boss told you that you must cut the company’s travel expenses by 20 percent by the end of the first quarter 2012? It’s not an outrageous question. In fact, AirPlus International asked a very similar one of 1...

Special Reports
Achieving Compliance
Getting meeting planners on board is a core element of SMM success. But it’s not always an easy thing to do.
As more and more organizations enthusiastically embrace the discipline of strategic meetings management, many discover that enforcing compliance on the part of rank-and-file meeting planners can be a challenge. And some companies that have be...
Special Reports
Along For The Ride
Your limo company is diversifying. What’s the potential for a pratfall?
Fleet diversification has not been uncommon among the limousine and black car companies that traditionally serve corporate travel and meeting departments. But it’s accelerated markedly in the past five years, says Charles Tenney, managin...

Departments
Airport Monitor
McCarran International
Vegas unvanquished: A city with deep desert staying power.
“Welcome to Lost Wages, Nevada,” the flight attendant quips as the Southwest 737 taxis to the terminal at McCarran International. Lost Wages, indeed. The old joke once meant to elicit a laugh from in-bound gamblers is just as likely these day...
Editor's Notes
The Out Box
Exploring the Alternatives
In this month’s Managed Travel ROI (page 24), Greeley Koch explores the antecedents of today’s corporate travel programs and does a bit of future-casting about what tomorrow’s programs might look like. ...
Going Global
Focus On Johannesburg
The locals call it Jo’burg or Jozi, but we know it as Johannesburg.
Famous for its history of gold and diamonds, over the years Johannesburg has become an important business destination; an estimated 75 percent of South Africa’s multinational corporations are headquartered here. Hosting the 2010 FIFA World Cu...
Industry Profile
Delta Dynamic
Merger complete, this world-class carrier polishes the product.
Here’s the salient news in the wake of the Delta/Northwest merger: the multi-layered marriage went off with ‘nary a hitch — so quiet, so seemingly seamless that we didn’t notice two iconic carriers are now one. Historically, airline merg...
Managed Travel ROI
Goodbye, Upgrade Hub
Business travel is changing fast. Now’s the time to establish the corporate travel department as a strategic partner.
Which of the following statements is true?
1. The corporate travel department’s job is to process upgrades for our travelers.
2. Well-managed travel programs can create positive return on investment (ROI) that flows right to the b...
Speaking Freely
Insiders' Observations
Emirates launches new service to Iraq: “Baghdad has been on our wish list for some time and we are now ready for our launch on November 13th. With much of the country’s manufacturing, finance and commerce concentrated in and around Bag...
Travel Buyer's FYI
Short Subjects
Social Goes Mobile
Much buzz in travel circles surrounds both the growth of social media networks, such as Facebook, Twitter and LinkedIn, and the explosion of mobile technology. Now in what looks like the next logical step, thes...

Association News
AZBTA Discovers Apps Make the Travel World Go Round
Panel & Predictions Highlight North Carolina BTA Education Day
Latest GBTA Report & Forecast Sees Dampening Optimism